Privacy policy

1. Data controller

Nayita Publicidad y Marketing, with registered address in Panama City, Panama, is the controller of the personal data collected through our artificial intelligence agent on WhatsApp.

2. Data we collect

Through our assistant we may request and process:

• First and last name.
• Phone number (WhatsApp ID).
• Health information voluntarily provided in order to book appointments.
• Audio and text messages sent for transcription and AI analysis.

3. Purpose of processing

The data will be used exclusively to:

• Manage and schedule medical appointments in our calendar.
• Send appointment reminders.
• Answer administrative or medical questions automatically.
• Improve the assistant's accuracy through natural language processing.

4. Data transfers

We inform you that the data (text and audio) is processed through trusted technology providers:

• Google Cloud / Gemini API: for artificial intelligence processing.
• Meta Platforms, Inc.: as the messaging platform.
• n8n: as the workflow automation engine.

We do not sell or share your data with third parties for commercial purposes.

5. Security

We implement technical measures to keep the information protected. Users are reminded, however, that WhatsApp communications depend on Meta's infrastructure.

6. Your rights (ARCO)

You have the right to access, rectify, cancel or object to the use of your data. You may request the deletion of your chat history by sending a message with the word “ELIMINAR” or by writing to info@nayitapubmark.com.

7. Consent

By interacting with our WhatsApp assistant, you accept the terms of this privacy policy.